klink.cloud Trust Center Request access

klink.cloud

klink.cloud is the omnichannel customer engagement platform that unifies calls, chat, email and social messaging into one inbox, with AI agents, workflow automation and telephony built in.

Resources

Documents marked with a lock are released on approval. Everything else can be opened directly.

Certifications

ISO/IEC 27001:2022 certificate

The current ISO/IEC 27001:2022 certificate, including the certified scope.

Request access

Security assessments

K-LINK Pentest Report

Third party penetration test report, including findings and remediation status.

Request access

Management policies

Communicaiton Policy

Internal and external communication of ISMS matters.

Request access
Continual Improvement and Non Conformity Policy

How non-conformities are recorded and improvements tracked.

Request access
Information Security Policy

The overarching information security policy.

Request access
Internal Audit Policy

How the ISMS is audited internally against the standard.

Request access
ISMS Policy

The top level policy governing the information security management system.

Request access
ISMS Scope Document

The documented scope of the ISMS, matching the scope on the certificate.

Request access
Management Review Meeting Procedure

How management reviews the ISMS.

Request access
Risk Management Policy

How information security risks are identified, assessed and treated.

Request access

Technical policies

Acceptable Use Policy

What staff may and may not do with company systems.

Request access
Access Control Policy

Provisioning, review and revocation of access to systems and production.

Request access
Asset Management Policy

Inventory, ownership and disposal of assets.

Request access
Backup Policy

Backup schedules, retention and restoration testing.

Request access
Business Continuity Policy

Continuity and disaster recovery objectives, roles and testing.

Request access
Change Management Policy

How changes reach production.

Request access
Clean Desk and Clear Screen Policy

Handling of information in physical workspaces.

Request access
Cryptographic Control and Encryption Policy

Encryption standards and key management.

Request access
HR Security Policy

Screening, onboarding, training and departure.

Request access
Incident Management Policy

How security incidents are detected, triaged, escalated and notified.

Request access
Information Classification and Handling Policy

Data classification and the handling rules that follow it.

Request access
Information Security Awareness Policy

Security training and awareness obligations.

Request access
Information Transfer Policy

Rules for moving information inside and outside the company.

Request access
Logging and Monitoring Policy

What is logged, how long it is kept and how it is reviewed.

Request access
Malware and Antivirus Policy

Protection against malicious software.

Request access
Mobile and Teleworking Policy

Controls for mobile devices and working away from the office.

Request access
Network Security Management Policy

Network segmentation, controls and monitoring.

Request access
Patch Management Policy

How systems are kept current against known vulnerabilities.

Request access
Physical and Environmental Security Policy

Physical access and environmental controls.

Request access
Third Party Supplier Security Policy

How suppliers and sub-processors are assessed and reviewed.

Request access

Legal

Data processing agreement

Our standard DPA, including sub-processor terms and standard contractual clauses.

Request access